SHANNON CONRAD
Owner & Community Manager
Shannon Conrad is the Owner and President of NaVion Community Association Management. Born and raised in Annapolis, Maryland, she attended the Key School and later studied business at Loyola College in Baltimore. Shannon began her career in property management in 1999, obtaining her CMCA Certification the following year. After several years in the industry, she moved to Watertown, New York, where she worked in business development for a commercial design-build firm, managing major construction projects including a 24,000-square-foot dialysis facility, a fire hall, and the city’s first LEED-certified hotel.
Returning to Maryland and community management in 2009, Shannon founded NaVion Management, Inc. in 2012. She opened NaVion’s main office in Elkridge in 2019 with one staff member and has since grown the company to a team of nine, focusing on steady growth and exceptional service.
Shannon and her family recently relocated from Kent Island to Mt. Airy, Maryland, where they enjoy exploring local restaurants. In her free time, Shannon loves spending time in nature and cooking for her husband, Brett, and their four children.
MEGHAN OERTLY
Vice President
Meghan Oertly has been with NaVion Community Association Management for over five years, joining the company with the opening of its Elkridge office. She attended Towson University and is a founding Board Member of the Julianne Rosela Foundation, a nonprofit organization in Chester, Maryland.
Her professional and volunteer experience led her into community management early in her career. She began as an Accounts Manager, transitioned into Community Association Management, and now serves as Vice President, overseeing business development and accounts. Meghan manages NaVion’s Easton branch and specializes as the Eastern Shore Community Manager.
She takes pride in seeing community improvements come to life and appreciates the dedication of volunteer Board Members. A Maryland native and Eastern Shore resident, Meghan enjoys boating, exploring historic towns like St. Michaels and Chesapeake City, and vacationing with family in the Outer Banks.
Brett Conrad
Accounting
Brett Conrad joined NaVion Community Association Management in October 2022 and plays a key role in supporting the company’s accounting operations, with an emphasis on accounts payable and community utilities.
He earned his bachelor’s degree in Marketing from the University of Central Florida and has worked in accounting since 2010. Brett later earned his MBA from Towson University.
Brett lives in Maryland with his wife, Shannon, and their daughter, Parker. Outside of work, he enjoys staying active through yoga and pickleball and values giving back by coaching local youth basketball and soccer teams.
TIFFANY KRAMER
Office Manager
Tiffany Kramer joined NaVion Community Association Management in April 2023, bringing experience in medical billing, banking, customer service, and accounting. She studied at Anne Arundel Community College, where she learned American Sign Language and discovered a passion for helping others.
A lifelong Annapolis-area resident, Tiffany lives just outside the city with her husband and two children. She quickly became an essential part of the NaVion team and now oversees new employee training, ensuring the office runs smoothly and efficiently in support of the communities NaVion serves.
Outside of work, Tiffany enjoys camping, hiking, and bike rides with her family. Most weekends, she can be found cheering from the sidelines at her children’s baseball games or karate tournaments.
GABRIELLE MONROE
Community Manager
Gabrielle Monroe joined NaVion Community Association Management in 2022, bringing experience in customer service and government contracting, where she managed multimillion-dollar projects. Seeking more personal connection in her work, she transitioned to community association management, where she found the perfect balance between people and project management.
At NaVion, Gabrielle has specialized in large-scale construction projects and legal claims for new construction communities. Outside of work, she is a licensed private pilot and enjoys flying her DA40 and PA28-151 aircraft. Gabrielle recently welcomed a baby boy to her family, and the NaVion team is thrilled to have a new honorary “team member.”
CAMRYN SCHOOLEY
Community Manager
Camryn Schooley joined NaVion Community Association Management in April 2023 as an Assistant Community Manager and is currently working toward managing her own portfolio. In addition to her full-time role, she is pursuing a degree in Business Management at Carroll Community College.
Growing up in a family-owned contracting business, Camryn developed an early understanding of responsibility, customer service, and hands-on problem solving. A lifelong 4-H member, she served in leadership roles and as an ambassador, experiences that strengthened her organizational and communication skills. She also founded Barn Buddies, a volunteer adoption program that has successfully rehomed dozens of cats and kittens.
At NaVion, Camryn enjoys supporting boards and residents and looks forward to continuing her professional growth in community association management.
DANIELLE MACKIN
Community Manager
With more than 20 years of experience in customer support and project management, Danielle Mackin found her calling in community management. As a Community Manager at NaVion, she thrives on solving problems, connecting with residents, and bringing creativity and calm to every challenge that arises.
An artist and mother, Danielle describes herself as a “chic urban hippie” who enjoys balancing structure with spontaneity. She loves the variety her role offers — every day brings new opportunities to help communities grow and thrive.
HOLLI RUTKOWSKI
Community Manager
Holli Rutkowski joined NaVion Community Association Management in June 2025. She earned her Bachelor of Science in Neurobiology and Physiology from the University of Maryland and now applies her analytical and people skills to community association management.
Holli is passionate about fostering strong, well-maintained communities where residents feel valued and heard. Outside of work, she enjoys exploring new restaurants, cheering on the Ravens, and dreaming of one day competing on Survivor.
WREN CONRAD
Chief Snuggler and Guard Dog
My full name is Carolina Wren Chicken Nugget Conrad, and I’ve been part of NaVion Community Association Management since I was a one-pound puppy. My humans made me get a job because I have very expensive taste in treats. Officially, I’m Head of Security — I greet everyone who walks through the door — but my real passion is bringing joy to the team through long snuggles.
I do bark when the door chime rings, but at three pounds, I’m definitely more bark than bite. The humans made me write this, even though I don’t have thumbs. Honestly, I’d rather be napping!