Office Hours
NaVion Community Association Management office hours are Monday through Thursday, 9:00 a.m. to 4:00 p.m. We encourage visitors to make an appointment, as we occasionally close the office for work-from-home days or other activities.
Business Hours
NaVion Community Association Management business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. During business hours, callers will first reach a Customer Care Representative (CCR). Our CCR team is able to assist with most owner inquiries or direct callers to the appropriate team member, including an Assistant Community Manager, Community Manager, or Accounting Assistant, depending on the nature of the request. If the appropriate staff member is unavailable, callers are asked to leave a voicemail.
Questions related to owner payments, account balances, website registration, or online portal access are typically handled immediately by an Accounting Assistant. All other Association-related inquiries will be directed to the appropriate management team member.
Owner Communications
Owner phone calls and emails are initially handled by the Assistant Community Manager and escalated to the Community Manager when necessary.
- All calls and emails will receive a response within 24 business hours.
- If both a phone call and email are submitted regarding the same issue, management will respond by email whenever possible to ensure clear documentation and communication.
- To help us provide the fastest and most efficient service, please include your name, property address, reason for calling, and a callback number when leaving a voicemail.
- If a voicemail is not left, we will not return the call.
NaVion Community Association Management is committed to maintaining a professional and respectful working environment for both residents and staff. Abusive, threatening, hostile, or inappropriate behavior, including shouting or profanity directed toward staff members, will not be tolerated. Staff members may end a call or communication if inappropriate behavior continues after a warning has been provided.
Board Member Communications
Board Member communications are prioritized and handled by the first available management team member. If an Assistant Community Manager is able to resolve the issue, assistance will be provided immediately. Matters requiring additional authority or direction will be escalated to the Community Manager.
- Board Member emails will be responded to within one business day.
- If both a phone call and email are submitted regarding the same issue, management will generally respond by email for documentation purposes.
- Requests for community-wide “blast” emails or notifications should be submitted at least 48 hours in advance, unless the matter is an emergency.
Board Members are provided with the Community Manager’s cell phone number for urgent matters requiring immediate attention outside of normal business hours. Urgent matters are defined as situations posing an imminent risk to persons or property. Non-urgent matters may be communicated by text message when appropriate; however, any issue requiring Board discussion, input, or formal decision-making should be submitted by email for proper tracking and documentation.
Work Orders and Contractor Scheduling
Once a work order has been submitted, the assigned contractor will contact the owner directly to coordinate scheduling. If you have not been contacted by the contractor within one business day, please contact your primary NaVion management representative for an update.
After-Hours Emergency Service
After-Hours Emergency Phone Number: 410-288-7511
For emergencies occurring outside normal business hours, owners may contact our 24/7 after-hours answering service. An operator will either answer immediately or after a brief hold to collect the caller’s information and details regarding the emergency. The on-call Community Manager will then be contacted to assist with the situation. Emergency situations generally include conditions involving immediate risk to life, safety, or significant property damage.
Emergency Notice
In the event of a life-threatening emergency, medical emergency, fire, crime in progress, or any situation involving immediate danger to persons or property, residents should call 911 immediately before contacting management or the Association’s after-hours service.
NaVion Community Association Management’s emergency response procedures are intended to assist with Association-related property emergencies and operational issues. Our services do not replace the responsibilities or response capabilities of law enforcement, fire departments, emergency medical personnel, or other first responders.
Residents are strongly encouraged to contact local law enforcement if they observe suspicious activity, criminal behavior, trespassing, vandalism, or if they ever feel threatened or unsafe within the community. Prompt reporting helps protect both residents and the community as a whole.
Contact Our Dedicated Team at NaVion Community Association Management Communications
Whether you need to discuss community initiatives, coordinate with contractors, or resolve an operational issue, our staff is ready to help. Please call our team at NaVion Community Association Management at 410-505-8086 or fill out our online form with your questions related to owner payments, account balances, website registration, or online portal access. We have offices in Elkridge and Easton, MD.